Often new immigrant populations don’t know the “unspoken rules” of suburban living. The city of Eden Prairie was receiving a plethora of angry calls from neighbors who would report that “those” people just didn’t know how to maintain their homes. To lessen these tensions, the city began to send trained personnel to new families’ homes to bridge understandings about expectations for things like lawn maintenance, garbage disposal and recycling, etc. This approach has worked rather well as indicated by the drop in “angry” phones-ins.