Phrase Books are used by city inspectors to help break down language barriers and facilitate easy communication between residents and the city. In 2016, 65.8% of Hopkins’ residents were renters. Of those renting, many were first generation immigrants. “The phrase book contains commonly used phrases in various languages and allows effective communication between a resident and the city when there are issues in inspections,” explains Mayor Cummings. “In addition to the phrase book, the city of Hopkins offers community mediation services to help with culturally sensitive problem solving between neighbors and property owners.” The phrase books help bridge often difficult gaps between residents and city staff, allowing relationship-building in a way that acknowledges immigrants as independent adults with access to information and guidance can decide for themselves which services can help them meet their goals (Sakamoto, 2007).